v0.9 approved-media baseline: Recovered media applied from the SOTE approved-media backup. Dedicated approved visuals are used where available; facility reference media is used only where no dedicated approved zone visual exists yet.
Support zone
Ace’s Support Command
Frontline help desk and student support zone connected to tickets, user communication, and workforce readiness.
Purpose
Ace’s Support Command turns technology work into human-centered support. Students learn to listen, record the issue, take action, verify the fix, and close the loop.
Student verbs
Listen, document, resolve, confirm
Character layer
Ace
Current state
This zone connects to the ACE Service Desk proposal and future GLPI service on Rocket’s Forge. It will support simulated help desk tickets and student support workflows.
Student activity
- Practice support conversations
- Record ticket summaries
- Perform approved simulated account or access tasks
- Explain status clearly to a user or visitor
Demo and future missions
- Technology Cadet: First Signal
- Help Desk Hero
- ACE ticket simulation
- New user request workflow
Future media targets
Use this area for any future Marketing-approved photo additions or refreshed public-safe zone media.
Recommended filename: assets/img/photos/aces-support-command-primary.jpg
Use a wide, public-safe image showing the zone without exposing credentials, sensitive labels, private student information, or unapproved screenshots.
Recommended filename: assets/img/photos/aces-support-command-detail.jpg
Use a close-up that explains what students do here: cables, racks, workbench, tour moment, ticket workflow, or badge activity.
Publication guardrail
This page is public-safe. Do not add credentials, sensitive IP addressing, production network details, private student information, unreviewed screenshots, or photos that expose sensitive labels until the SOTE media review process is in place.