Knowledge Base Training
Learn GitHub and the SOTE Knowledge Article workflow, build an article from a troubleshooting scenario, submit it for review, review a peer contribution, revise, and verify the accepted version.
Start Guided Learning →Guided Learning
Choose a learning session.
Focused help desk experiences that teach a workflow, provide the resources to practice it, and connect the work back to SOTE.
More Help Desk Guided Learnings
Additional sessions will expand into ticketing, troubleshooting, user communication, GLPI, and other support workflows.