Guided Learning
Build help desk skills through focused classroom sessions and hands-on support workflows.
Enter Training →Ace Support Command
Ace Help Desk
Your classroom service desk inside SOTE. Learn the support workflow, work tickets, troubleshoot problems, and turn what you discover into reusable knowledge.
Ticket Console
Submit a new support request or review the active SOTE work queue.
Knowledge Base
Find approved solutions and turn completed troubleshooting into knowledge the next technician can use.
Open Knowledge Base →