Support

ACE Support Command

Users, tickets, troubleshooting, documentation, and communication.

Receive

Troubleshoot

Document

Handoff

What happens here

ACE Support Command is the service-desk side of SOTE. Classroom participants practice support workflows, troubleshooting methodology, user communication, escalation, tickets, and turning solved problems into useful knowledge.

Tour marker

Guide: ACE and SOTEE

Location: Help Desk / Classroom